Privacy Policy

Effective date: 28 October 2026

Last updated: 28 October 2026

This Privacy Policy explains how Pokies Net (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit or use our services, products, features, content, and customer support channels (together, the “Services”).

This Privacy Policy is intended for users in Australia and is designed to be consistent with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other applicable privacy and data protection laws. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Pokies Net operates an online gaming and entertainment service. We are responsible for deciding how personal information is collected and handled through the Services.

Data controller / privacy contact:

Pokies Net Privacy Team
Email: privacy@pokiesnet.casino

If you contact us about privacy, please include your full name, the email address associated with your account, and a clear description of your request.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect:

• when you register an account;
• when you access or use the Services;
• when you make deposits or withdrawals;
• when you contact customer support;
• when you participate in promotions, bonuses, surveys, or marketing activities;
• when we verify your identity, prevent fraud, or comply with legal obligations;
• when you interact with us by email, chat, telephone, or other communication channels;
• when we obtain information from third parties, where permitted by law.

This Privacy Policy does not cover third-party websites, apps, or services that may be accessible through our Services. Their privacy practices are governed by their own policies.

3. Personal Information We Collect

We may collect the following categories of personal information:

3.1 Information you provide directly

• full name;
• date of birth;
• residential address;
• email address;
• phone number;
• username and password;
• account preferences and communication settings;
• identity verification details;
• payment details, including card, bank, or wallet information where applicable;
• support requests and correspondence;
• self-exclusion or responsible gambling information you choose to provide;
• any other information you submit to us voluntarily.

3.2 Information collected automatically

• IP address;
• device type and device identifiers;
• browser type and version;
• operating system;
• language settings;
• referring and exit pages;
• pages viewed and features used;
• session duration and timestamps;
• approximate location derived from IP address;
• log files and security event data;
• cookie and similar technology data;
• usage analytics and interaction patterns.

3.3 Information from third parties

We may receive information from third parties where permitted by law, including:

• identity verification providers;
• payment service providers and financial institutions;
• fraud prevention, anti-money laundering, and risk screening providers;
• analytics and advertising service providers;
• publicly available sources;
• regulators, law enforcement, or other official bodies where legally required or permitted.

4. Sensitive Information

Some information may be sensitive information under Australian law. This can include health-related information, information about gambling harm, or other information that is particularly personal. We only collect sensitive information where reasonably necessary for our functions or activities, with your consent where required, or where otherwise permitted by law.

We may use sensitive information to support responsible gambling measures, comply with legal obligations, manage account security, investigate fraud, or respond to legal claims.

5. Why We Collect and Use Personal Information

We collect, hold, use, and disclose personal information for the following purposes:

• to create and manage your account;
• to verify your identity and eligibility to use the Services;
• to process deposits, withdrawals, refunds, chargebacks, and other transactions;
• to provide the Services and related customer support;
• to communicate with you about your account, transactions, and service updates;
• to send marketing communications, where permitted and subject to your preferences;
• to prevent fraud, cheating, bonus abuse, money laundering, and other illegal or harmful activity;
• to maintain platform integrity, security, and technical performance;
• to comply with applicable laws, legal processes, licensing requirements, and regulatory obligations;
• to enforce our terms, policies, and game rules;
• to detect and address suspicious or high-risk activity;
• to support responsible gambling and player protection measures;
• to analyze and improve the Services, user experience, and content offerings;
• to conduct audits, research, statistics, reporting, and internal business operations;
• to establish, exercise, or defend legal rights.

6. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following bases:

• to perform a contract with you or take steps at your request before entering into a contract;
• to comply with our legal obligations;
• for our legitimate interests, provided those interests are not overridden by your rights and interests;
• with your consent, where consent is required;
• to protect your vital interests or the vital interests of another person in exceptional circumstances.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services. These technologies may be used for:

• essential site functionality;
• session management and authentication;
• security and fraud prevention;
• remembering preferences;
• analytics and performance measurement;
• service improvement;
• marketing and personalization where permitted.

You can manage cookie preferences through your browser settings and, where available, through on-site controls. Disabling certain cookies may affect the functionality of the Services.

8. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:

• our employees, contractors, and authorized personnel;
• group companies and affiliated entities that assist with operations, compliance, or support;
• payment processors, banks, and financial institutions;
• identity verification and fraud prevention providers;
• IT hosting, cloud, security, analytics, and maintenance providers;
• customer support and communication providers;
• marketing and advertising partners, where permitted;
• auditors, professional advisers, and insurers;
• regulators, courts, law enforcement agencies, and other official bodies;
• any other person to whom you authorize us to disclose information.

We do not sell your personal information in exchange for money. We may share information where necessary to operate the Services, comply with legal obligations, prevent fraud, or with your consent.

9. Overseas Disclosure

Some of our service providers, partners, or group entities may be located outside Australia. This means your personal information may be transferred to, stored in, or accessed from countries other than Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with applicable privacy obligations and this Privacy Policy, unless an exception under law applies.

10. Direct Marketing

With your consent where required, we may send you promotional messages about bonuses, promotions, new features, or special offers. These messages may be sent by email, SMS, push notification, or other channels where permitted.

You can opt out of marketing communications at any time by using the unsubscribe function provided in the message or by contacting us directly. Even if you opt out of marketing messages, we may still send non-marketing communications related to your account, transactions, security, or legal notices.

11. Responsible Gambling and Player Protection

We take responsible gambling seriously. We may use personal information to:

• monitor play patterns and identify risky behavior;
• apply account limits, cooling-off periods, or exclusions;
• respond to self-exclusion requests;
• provide information about safer gambling tools and support;
• meet legal and licensing obligations relating to player protection.

If we identify signs of harmful gambling behavior, we may contact you, limit account activity, request further verification, or take other protective action where appropriate and permitted by law.

12. Identity Verification, Fraud Prevention, and AML/CTF Compliance

We may collect and verify identification information to comply with know-your-customer, anti-money laundering, counter-terrorism financing, fraud prevention, sanctions screening, and related legal requirements. This may involve checks against third-party databases and official records, where permitted by law.

If you do not provide information we reasonably require, we may be unable to open, maintain, or continue providing your account or certain Services.

13. Data Security

We take reasonable technical and organizational measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures may include:

• access controls and authorization procedures;
• encryption or secure transmission protocols where appropriate;
• logging and monitoring;
• network and application security tools;
• staff confidentiality obligations and training;
• regular review of security practices and controls.

No system is completely secure. While we work to protect personal information, we cannot guarantee absolute security.

14. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to:

• provide the Services;
• maintain your account;
• meet legal, regulatory, tax, accounting, and reporting obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud and abuse;
• maintain records required by licensing or other applicable rules.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are legally required or otherwise permitted to retain it.

15. Your Rights and Choices

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate, incomplete, or outdated information;
• request deletion of certain information, where applicable;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• opt out of marketing communications;
• request information about how your personal information is handled.

We may need to keep certain information for legal, security, fraud-prevention, or accounting reasons even if you request deletion.

16. How to Exercise Your Rights

To exercise your privacy rights, please contact our Privacy Team using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

We aim to respond within a reasonable time and in accordance with applicable law. If your request is complex or involves a large amount of information, we may need more time to respond.

17. Correction of Your Information

If you believe any personal information we hold about you is inaccurate, incomplete, out of date, irrelevant, or misleading, you may ask us to correct it. Where appropriate, we may ask you to provide supporting evidence.

If we refuse to correct information as requested, we will give you reasons where required and, where appropriate, allow you to make a statement of correction that is associated with the relevant record.

18. Access Requests

You may request access to personal information we hold about you. We may charge a reasonable fee only where permitted by law and only to cover the cost of providing access, if applicable. We may refuse access in certain circumstances permitted by law, such as where access would unreasonably affect the privacy of others or compromise security.

19. Complaints

If you believe we have breached this Privacy Policy or applicable privacy law, you may lodge a complaint by contacting our Privacy Team. Please provide full details of your concern so we can investigate.

We will review your complaint and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to escalate your complaint to the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner
Website: Office of the Australian Information Commissioner
Postal address: GPO Box 5218, Sydney NSW 2001, Australia

20. Children and Age Restrictions

The Services are intended only for adults aged 18 years and over, or the legal age of majority in your jurisdiction if higher. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we may take steps to delete it and close the relevant account where appropriate.

21. Third-Party Services and Independent Privacy Practices

Our Services may interact with third-party services, such as payment providers or verification services. If you choose to use those services, their own terms and privacy practices may apply. We are not responsible for the privacy practices of third parties acting independently of us.

22. Automated Decision-Making and Profiling

We may use automated systems to help detect fraud, abuse, account misuse, bonus abuse, and security risks. We may also use profiling techniques to help deliver relevant content, assess risk, or support responsible gambling measures.

Where required by law, we will provide meaningful information about the logic involved and the potential consequences of any materially significant automated decision affecting you.

23. Links and External Content

Where the Services contain content or references managed by third parties, those third parties are responsible for their own privacy practices. We encourage you to review their privacy materials separately before providing them with personal information.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, our practices, or the Services. When we make material changes, we will update the “Last updated” date above and may provide additional notice where required or appropriate.

Your continued use of the Services after an updated Privacy Policy becomes effective means that you accept the revised policy, to the extent permitted by law.

25. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us:

Pokies Net Privacy Team
Email: privacy@pokiesnet.casino

We will do our best to help resolve your concerns promptly and in accordance with applicable privacy law.

26. Summary of Key Points

In summary, we collect personal information to provide and secure the Services, verify identity, meet legal obligations, support responsible gambling, prevent fraud, and improve user experience. We may share information with trusted service providers and regulators where necessary, and we take reasonable steps to protect the information we hold.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle personal information.