Responsible Gambling

Effective date: 28 October 2026

At Pokies Net, we are committed to promoting responsible gambling and helping our players enjoy gaming as a form of entertainment, not as a way to make money or solve financial difficulties. Gambling should always remain a controlled and enjoyable activity. If it stops being fun, it is important to take action early.

Our Commitment

Pokies Net is dedicated to providing a safe, fair, and responsible gaming environment for all players in Australia. We encourage all customers to gamble responsibly and to set personal limits that help maintain control over their play. We also support players who may be experiencing gambling-related harm and provide information about tools and services that can help.

We take responsible gambling seriously and aim to:

• Promote healthy gambling habits;
• Provide clear information about the risks associated with gambling;
• Offer tools that help players manage their activity;
• Support players who may need to take a break or exclude themselves;
• Encourage seeking help early if gambling stops being enjoyable.

Important Message About Gambling

Gambling involves risk. There is no guaranteed way to win, and losses are part of gambling. Only gamble with money you can afford to lose. Never chase losses, and never use gambling as a source of income, a way to pay debts, or a solution to stress or emotional problems.

Who Should Not Gamble

You should not gamble if you are:

• Under the legal age to gamble in Australia;
• Unable to control your gambling behaviour;
• Using gambling to escape stress, anxiety, depression, loneliness, or financial pressure;
• Under the influence of alcohol or drugs;
• Trying to recover losses or solve money problems through gambling;
• Excluded from gambling or advised by a medical professional or support service not to gamble.

How to Keep Gambling Under Control

Here are some practical steps that may help you stay in control:

• Set a budget before you start playing and do not exceed it;
• Decide in advance how much time you will spend gambling;
• Treat gambling as entertainment, not as an investment;
• Take regular breaks during play;
• Do not gamble when upset, tired, angry, stressed, or distracted;
• Avoid chasing losses;
• Keep track of your spending and playing time;
• Balance gambling with other leisure activities.

Recognising the Signs of Problem Gambling

Gambling may be becoming a problem if you notice one or more of the following:

• You spend more time or money gambling than you intended;
• You hide your gambling from family or friends;
• You borrow money, sell belongings, or neglect bills to fund gambling;
• You feel restless, anxious, or irritable when you are not gambling;
• You try to win back losses by continuing to gamble;
• You miss work, study, family responsibilities, or social events because of gambling;
• You lie about how much you gamble;
• You feel guilt, shame, or regret after gambling;
• Gambling is causing stress in your relationships or finances.

If any of these apply to you, consider reducing your gambling immediately and seeking support.

Tools to Help You Stay in Control

Pokies Net encourages players to use responsible gambling tools where available. These may include:

• Deposit limits – set a maximum amount you can deposit over a chosen period;
• Loss limits – set a limit on how much you can lose;
• Wager limits – control the total amount you can stake;
• Session limits – limit the length of each gambling session;
• Reality checks – reminders that show how long you have been playing;
• Cooling-off periods – temporary breaks from gambling;
• Self-exclusion – a longer-term option to prevent access to your account for a set period.

If you would like to use any of these tools, please contact our Customer Support team and we will assist you with the available options.

Self-Exclusion

If you feel that gambling is becoming difficult to manage, self-exclusion may be the right step. Self-exclusion means voluntarily restricting your access to gambling services for a chosen period. This can help you take a break and regain control.

Before choosing self-exclusion, please consider the following:

• It is a serious decision and is intended to help protect you;
• You should not attempt to open new accounts during the exclusion period;
• Self-exclusion may not remove all gambling content from the internet or from other providers;
• If you are struggling, please seek additional support from a professional service.

If you want to discuss self-exclusion or a cooling-off period, contact Customer Support.

Protecting Minors

Gambling is strictly for adults only. We do not permit anyone under the legal gambling age to use our services. We encourage parents and guardians to take steps to prevent minors from accessing gambling products, including:

• Keeping login details secure;
• Using device-level parental controls;
• Not sharing gambling accounts with children or other minors;
• Monitoring online activity on shared devices;
• Ensuring gambling is not visible or accessible to minors in the home.

If you believe a minor has gained access to a gambling account, contact Customer Support immediately.

Financial Responsibility

Never gamble with money needed for rent, food, bills, transport, childcare, or other essential expenses. Gambling should never interfere with your financial obligations or daily life. If gambling is affecting your finances, stop playing immediately and seek help.

Helpful personal budgeting practices include:

• Separating gambling money from household funds;
• Tracking expenses regularly;
• Avoiding credit or borrowed funds for gambling;
• Setting a strict entertainment budget and sticking to it.

Emotional Wellbeing

Gambling can sometimes be linked to stress, anxiety, loneliness, depression, or other emotional difficulties. If you gamble to escape difficult feelings, it may become harder to stay in control. Taking a break and talking to someone you trust can help.

If gambling is affecting your mental wellbeing, consider seeking support from a qualified health professional or a gambling support service.

How to Help Someone Else

If you are worried about a family member or friend, look for signs such as secrecy, mood changes, financial trouble, borrowing money, or increased time spent gambling. You can help by:

• Talking openly and calmly about your concerns;
• Encouraging them to take a break from gambling;
• Helping them set limits or self-exclude;
• Suggesting they speak with a support service or professional;
• Avoiding criticism or confrontation that may cause defensiveness.

Support Services in Australia

If you or someone you know needs help, the following Australian support services may be useful:

• Gambling Help Online — national 24/7 support and counselling for gambling-related harm in Australia;
• National Gambling Helpline — 1800 858 858;
• BetStop — the National Self-Exclusion Register for online and phone wagering in Australia.

If you are in immediate danger or feel unable to stay safe, call emergency services in your area right away.

Our Customer Support

If you need help with account controls, cooling-off options, self-exclusion, or have questions about responsible gambling, please contact our Customer Support team. We will do our best to assist you promptly and discreetly.

Please include only the information needed to identify your account and the type of help you require. We recommend contacting support as soon as possible if you are concerned about your gambling.

Our Right to Act

Pokies Net reserves the right to take action where we believe gambling activity may indicate risk or harm. This may include contacting a customer, requesting additional information, applying restrictions, or suspending access where appropriate and permitted by our policies and applicable law.

We may also refuse service or require account closure where necessary to protect players, maintain safe gambling standards, or comply with regulatory obligations.

Policy Review

This Responsible Gambling page is reviewed regularly to help ensure it remains current and consistent with applicable standards and our player protection practices. The current version is effective from 28 October 2026.

Final Reminder

Gambling should be entertainment, not a necessity. Play responsibly, know your limits, and seek help early if gambling is no longer enjoyable or is causing harm.