Privacy Policy

Last updated: 28 October 2026

This Privacy Policy explains how Pokies Net collects, uses, discloses, stores, and protects personal information in connection with its services in Australia. It is designed to meet the requirements of the Australian Privacy Principles under the Privacy Act 1988 (Cth), including the requirement to have a clearly expressed and up-to-date privacy policy that identifies contact details, the kinds of personal information collected, how it is collected and held, the purposes of collection, disclosures, access and correction processes, and complaint handling procedures. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))

By using Pokies Net and interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Pokies Net is an online entertainment and gaming brand operating for users in Australia. In this Privacy Policy, “we”, “us”, and “our” mean Pokies Net.

Privacy contact details:
Privacy Officer: Pokies Net Privacy Team
Email: privacy@pokiesnet.casino
Postal address: Privacy Officer, Pokies Net, Australia

We have provided generic contact details for privacy matters so that they remain stable and suitable for privacy enquiries and complaints, consistent with OAIC guidance that privacy policies should include at least a generic telephone or email contact and a complaint pathway. ([oaic.gov.au](https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations-and-government-agencies/more-guidance/guide-to-developing-an-app-privacy-policy?utm_source=openai))

2. Scope of this Policy

This Privacy Policy applies to personal information we collect through our websites, customer support channels, promotions, marketing communications, verification processes, and any other interaction with our services in Australia.

This Policy does not cover third-party websites, apps, or services that may be linked from our services. Those third parties have their own privacy practices and policies.

3. Personal information we collect

We may collect the following types of personal information:

• identifying information, such as your name, username, date of birth, and gender;
• contact information, such as email address, phone number, residential address, and mailing address;
• account information, such as account credentials, security questions, preferences, and communication settings;
• identity verification information, such as identification document details, proof of address, and other information required for verification and compliance;
• financial information, such as payment method details, transaction history, deposit and withdrawal records, and billing-related information;
• technical information, such as device identifiers, IP address, browser type, operating system, language, log data, and cookies or similar technologies;
• usage information, such as pages viewed, features used, session duration, and interaction history;
• customer support information, such as enquiries, complaints, call notes, chat transcripts, and any other correspondence;
• responsible gambling and account-safety information, where relevant to support safer play, limit management, or self-exclusion requests;
• any other information you choose to provide to us.

In limited cases, we may also collect sensitive information where permitted by law and where reasonably necessary for our functions, for example where required for identity, compliance, safety, or responsible gambling purposes. Under Australian privacy law, sensitive information is subject to higher protections and must be handled carefully. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))

4. How we collect personal information

We may collect personal information directly from you when you:

• register an account;
• make a deposit or withdrawal;
• complete verification or due diligence checks;
• contact customer support;
• participate in promotions, surveys, or competitions;
• subscribe to marketing communications;
• use our website or other digital services;
• request access to or correction of your information;
• submit a complaint or responsible gambling request.

We may also collect personal information from third parties where permitted by law, including identity verification providers, payment processors, fraud prevention services, analytics providers, affiliates, and public or regulatory sources.

Where we collect personal information, we generally notify you of the identity of the organisation collecting it, how to contact us, why the information is being collected, the consequences of not providing it, and who we may disclose it to, including any likely overseas disclosure. This reflects the notice expectations in Australian privacy guidance. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/social-media-and-online-privacy/online-safety?utm_source=openai))

5. Why we collect, use, and disclose personal information

We collect, use, and disclose personal information for the following purposes:

• to create and manage your account;
• to verify your identity and age;
• to process deposits, withdrawals, and related transactions;
• to provide customer support and resolve disputes;
• to operate, maintain, and improve our services;
• to detect, prevent, and investigate fraud, abuse, money laundering, security incidents, and other unlawful activity;
• to meet legal and regulatory obligations;
• to administer promotions, bonuses, and loyalty features;
• to personalise your experience and remember your preferences;
• to send service messages and, where permitted, marketing communications;
• to support safer gambling, self-exclusion, and account-control measures;
• to conduct analytics, research, and product improvement;
• to establish, exercise, or defend legal claims.

We only use personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect, unless otherwise permitted or required by law. ([oaic.gov.au](https://www.oaic.gov.au/privacy/your-privacy-rights/your-personal-information/what-is-a-privacy-policy?utm_source=openai))

6. Direct marketing

We may send you marketing communications about our products, promotions, and offers where permitted by law and where you have not opted out. You can opt out at any time by using the unsubscribe mechanism in our communications or by contacting us directly.

We do not sell your personal information for marketing purposes.

7. Cookies and similar technologies

We use cookies, pixels, tags, local storage, and similar technologies to:

• keep you signed in;
• remember your preferences;
• analyse site performance;
• measure the effectiveness of campaigns;
• improve security and prevent abuse;
• support analytics and product development.

You can manage cookies through your browser settings, but disabling some cookies may affect the functionality of our services.

8. Disclosure of personal information

We may disclose personal information to:

• group companies, related entities, and trusted service providers;
• payment processors and financial institutions;
• identity verification, fraud detection, and risk management providers;
• IT hosting, cloud, security, and analytics providers;
• marketing and communications service providers;
• professional advisers, auditors, and insurers;
• government authorities, regulators, law enforcement, and courts where required or authorised by law;
• other parties where you have consented or where disclosure is otherwise permitted by law.

When we engage service providers, they are required to handle personal information in a manner consistent with applicable privacy obligations and our instructions.

9. Overseas disclosure

Some of our service providers, infrastructure providers, or affiliated entities may be located outside Australia or may store or process information overseas. This means your personal information may be transferred to, stored in, or accessed from other countries.

Where we disclose personal information overseas, we take reasonable steps to ensure it is protected in a manner consistent with Australian privacy law, including by using contractual, technical, and organisational safeguards where appropriate. Australian privacy guidance expects privacy policies to describe overseas disclosure practices. ([oaic.gov.au](https://www.oaic.gov.au/__data/assets/pdf_file/0019/258121/Consolidated-APP-guidelines.pdf?utm_source=openai))

10. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Safeguards may include:

• access controls and role-based permissions;
• encryption and secure transmission protocols where appropriate;
• firewalls, monitoring, and logging;
• staff training and confidentiality obligations;
• physical, administrative, and technical safeguards;
• periodic review of systems and security controls.

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will assess and respond in accordance with applicable Australian law and incident-response procedures.

11. Retention of personal information

We keep personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to meet legal and regulatory requirements, to resolve disputes, to enforce agreements, and to maintain proper business records.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it where lawful and practicable.

12. Access to personal information

You may request access to the personal information we hold about you. We will respond within a reasonable time and may need to verify your identity before providing access.

We may refuse access where permitted by law, for example where providing access would unreasonably affect the privacy of others, prejudice legal proceedings, or otherwise fall within an applicable exception.

Australian privacy guidance states that an APP entity should be able to provide access requests in a requested form where reasonable, and its privacy policy should explain how to make such requests. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles?utm_source=openai))

13. Correction of personal information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request correction. We will take reasonable steps to correct the information and, if we do not agree that correction is necessary, we will give you reasons where required by law.

14. Complaints

If you have a privacy complaint, please contact our Privacy Officer using the contact details above. Please provide as much detail as possible so we can investigate promptly.

We aim to acknowledge complaints promptly and respond within a reasonable time, usually within 30 days where possible. If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC). OAIC guidance states that privacy policies should include the complaint procedure and contact details for the relevant privacy contact, and may also include the external complaint body where applicable. ([oaic.gov.au](https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines/chapter-1-app-1-open-and-transparent-management-of-personal-information?utm_source=openai))

15. Gambling support and self-exclusion

If you want to take a break from gambling or discuss self-exclusion, account limits, or related support options, please contact our support team or privacy team. Where applicable, we may also provide information about official Australian gambling help and self-exclusion resources as part of responsible gambling support.

16. Children and minors

Our services are intended only for adults who are legally permitted to use them. We do not knowingly collect personal information from persons under 18 years of age. If we become aware that a minor has provided personal information, we will take reasonable steps to delete it or handle it in accordance with law.

17. Anonymity and pseudonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, in many cases we will need your true identity to provide services, verify your age, process payments, comply with law, or respond to your requests.

18. Consequences of not providing personal information

If you do not provide the personal information we request, we may be unable to open or maintain your account, verify your identity, process transactions, offer certain features, respond properly to your request, or meet our legal obligations.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. The current version will apply from the date shown at the top of this page.

20. How to contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact:

Privacy Officer: Pokies Net Privacy Team
Email: privacy@pokiesnet.casino
Postal address: Privacy Officer, Pokies Net, Australia

We will use reasonable efforts to respond promptly and in accordance with applicable Australian privacy requirements.